Customer Support

Our geographically diverse 24x7x365 Network Operations Center (NOC) provides technical assistance for your home and business. The NOC is a single point of contact for Internet, Transport, Dark Fiber, Telephony, Managed Products, and Engineering Services for Cisco Infrastructure.

• Technical Assistance for all other services: 1-833-484-0404
• Non-urgent Requests: Repair@firstlight.net

Cloud Services

Call for urgent requests: 1-833-484-0404 Options 2, 2, 1

Email: cloud_repair@firstlight.net

Data Center & Colocation

Call for urgent requests: 1-833-484-0404 Options 2, 2, 2

Email: fldc@firstlight.net

1-888-832-4976 (menu option #3)

8am-5pm (EST) Monday – Friday

Non-urgent Requests: CustomerService@firstlight.net

Customer Support, Service, Billing and Repair for These Maine Towns:

Maine – in Albany Township (parts of), Andover, Bethel, Bryant Pond, Buckfield, Canton, Greenwood, Hartford, Hebron, Locke Mills, Mason Township (parts of), Minot (parts of), Newry, North Norway, North Turner, Roxbury Pond, Sumner, Turner, Upton, West Bethel, West Paris, Woodstock.

Phone: 1-833-673-9911

Email: ON-custsrvc@firstlight.net